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Terms and Conditions

DEFINITIONS AND INTERPRETATION

Definitions

“Terms and Conditions”: the terms and conditions set out herein;

“we” or “us”: Positive Changes (Scotland) CIC (trading as “Grace chocolates changing lives”) a company incorporated in Scotland with registered company number 577043, and having its registered office at 12 Keir Street, Bridge of Allan, Stirling, FK9 4NW; and

“Website”: http://www.gracechocolates.co.uk/shop/

  1. INTRODUCTION
    • 1.1 These Terms and Conditions set out the terms under which goods are sold by us through the Website. By placing an order you agree to comply with these Terms and Conditions when ordering goods.
    • 1.2  Please note that the images of the goods are for illustrative purposes only and the goods delivered to you may differ slightly from these images. Additionally, please note our products contain allergens, including milk, and soya. They may also contain traces of nuts. Specific ingredients for each of our products are listed on our Website and we recommend that you check the listed ingredients before consumption.
    • 1.3 You may only buy goods from the Website if you are an individual consumer. If you are (i) a commercial supplier, (ii) a re-seller, (iii) a corporate customer, or (iv) wishing to place a large order (e.g. for a wedding or event), you can order goods by contacting us by email at: gracechocolatesuk@gmail.com.
  2.  ORDERING GOODS FROM US
    • 2.1 To place an order, you do so by visiting our Website. Please remember to check your order carefully before submitting it.
    • 2.2 We will only accept your order when we email you to confirm this (“Confirmation Email”). This Confirmation Email will confirm the details of price paid, the delivery address and an estimated delivery date.
    • 2.3 At this point a legally binding contract will be in place between you and us.
    • 2.4 We may contact you to say that we cannot fulfil your order. This is typically for the following reasons:
      • 2.4.1 the goods are unavailable;
      • 2.4.2 we cannot authorise your payment;
      • 2.4.3 you have ordered too many goods; or
      • 2.4.4 there has been a mistake on the pricing or description of the goods.
    • 2.5 If we, for any reason, do not accept or cannot fulfil your order and we have taken payment for the order, we shall use our best endeavours to refund any such sums within 30 days of contacting you.
  3.   DELIVERY, RISK AND OWNERSHIP
    • 3.1 We will use reasonable endeavours to ensure that your order will be fulfilled by the estimated delivery date set out in the Confirmation Email. If the option is available with the postal service used for your order, we shall provide you with a tracking number in order to track your delivery. If you have placed an order for delivery outside of the UK, we shall provide you with a delivery estimate but please allow for additional time for your goods to arrive.
    • 3.2 If something happens which affects the estimated date of delivery of your order, we will send you a revised estimated delivery date of the goods. Whilst we make every effort to deliver all your goods by the estimated delivery date, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control. We will deliver the goods to you by next-day, first or second class post (as selected by you) to the address you have provided to us.
    • 3.3 Any deliveries made to countries outside of the UK may be subject to additional postage charges, duties and other charges, for which you will be liable.
    • 3.4 In the unlikely event that we fail to deliver the goods to you within 30 calendar days of our Confirmation Email, you may, on notifying us in writing, (unless you and we agree otherwise in writing):
      • 3.4.1 cancel your order; and
      • 3.4.2 request a refund.
    • 3.5 You are responsible for the goods when they have been delivered to the address you have provided to us. In other words, the risk in the goods passes to you when you take possession of the goods. Following delivery of the goods, we would recommend that you store the goods out of direct sunlight and in a cool dry place.
    • 3.6 Ownership of the goods passes to you once we receive payment in full of all sums due (including any applicable delivery charges) and the goods have been delivered to you.
  4. PAYMENT
    • 4.1 Payment for goods and related delivery charges (and any other charges) must always be made in advance and you will be prompted to pay during the order process.
    • 4.2 We accept payments via PayPal for the purchase of goods on the Website.
    • 4.3 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment method.  Unfortunately, the transmission of information via the internet is not completely secure. Although we will use our reasonable endeavours to protect your personal data, we cannot guarantee the security of your financial data transmitted to the Website and any transmission is at your own risk. For example, if you access the internet via an unsecure network. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
    • 4.4 The price of the goods (unless you and we agree otherwise) is in pounds sterling (£)(GBP) and does not include the cost of delivering the goods or any duties payable (if the goods are to be delivered overseas). The cost of delivery is set out separately during the checkout process on our Website.
  5. CANCELLATION RIGHTS
    • 5.1 As our products are perishable, and liable to deteriorate rapidly, the Consumer Protection (Distance Selling) Regulations 2000 and the cancelation rights section in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to sales through our Website.
  6. INCORRECT OR FAULTY GOODS
    • 6.1 You have legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) and nothing in these Terms and Conditions affects those rights.
    • 6.2 If you have received incorrect or faulty goods, please contact us as soon as possible using the contact details below, if you want:
      • 6.2.1 us to replace the goods; or
      • 6.2.2 to reject the goods and get a refund.
    • 6.3 If the goods require to be returned to us, you will be responsible for any delivery charges.
  7. LIMIT ON OUR RESPONSIBILITY TO YOU
    • 7.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) we are not legally responsible for losses that:
      • 7.1.1 were not foreseeable to you and us when the contract was formed; or
      • 7.1.2 that were not caused by any breach on our part.
    • 7.2 If you are unhappy with the goods, our service to you, or any other matter, Please contact us as soon as possible using the details below.
    • 7.3 We will try to resolve any disputes with you quickly and efficiently.
  8.   CONTACTING US
    • 8.1 If you would like to contact us for any reason, please use the details below:
      • 8.1.1 by email to gracechocolatesuk@gmail.com; or
      • 8.1.2 by post to Grace Chocolates, 12 Keir Street, Bridge of Allan, Stirling, FK9 4NW.
  9. YOUR PRIVACY AND PERSONAL INFORMATION
    • 9.1 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about our use of your personal information.
    • 9.2 Our Privacy Policy is available at http://www.gracechocolates.co.uk/privacypolicy/
  10. GOVERNING LAW
    • 10.1 These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by, and construed in accordance with the law of Scotland.